Hong Kong
If you have any questions or would like to know more about Lycamobile please do not hesitate to get in touch with us. We offer Cantonese, Mandarin and English customer services.
From Monday to Sunday, we are open from 08:00 to 20:00.
To contact Customer Services:
  • Dial 141 from your Lycamobile
    Charges: FREE
  • Dial 5808 2694 from another phone or +852 5808 2694  from abroad
    Charges: Additional operator charges may apply.
  • Fill out the form below:
If you are a retailer and want to get in touch with us, please send a mail to

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If your complaint has already been raised with our customer care team and if you have not received a satisfactory response and would like to escalate it further for investigation please do e-mail us on

We aim to resolve your complaint as soon as possible and will keep you updated on when and how we propose to resolve it. We do our best to resolve all complaints within 5 working days(excluding weekends and bank holidays).

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