Using Lycamobile is simple. Just click below to learn more.
Get started
You can get started with Lycamobile by following these easy steps:

  • Step 1: Insert your Lycamobile SIM card into your mobile and switch it on
  • Step 2: Top-up your Lycamobile
  • Step 3: You can now make and receive calls and SMS from your Lycamobile
  • Step 4: Don't forget to register your SIM online

Top-up your balance
You can buy Lycamobile top-up vouchers online at www.lycamobile.hk or from your local retailer. The voucher will show a PIN either printed on it or underneath a scratch panel.

  • Enter *131*PIN#, press send, or
  • Dial 131 from your Lycamobile and follow the instructions

Topping-up online is the most convenient way to top-up your Lycamobile.

  • Register your Lycamobile SIM online at www.lycamobile.hk
  • Top-up your mobile instantly online using a debit or credit card

To top-up your balance while you are abroad:

  • Dial +852 5808 2694 and follow the instructions
Check your balance

To check your balance when you are in Hong Kong:
 

  • On your Lycamobile, enter *131#, press send and your balance will be shown on your mobile screen or
  • Dial 131 and listen to your balance.

To check your balance while you are abroad:

  • Dial +852 5808 2694. 
Using your voicemail

Your Lycamobile voicemail service has been automatically activated.

Using your Lycamobile voicemail you can:
 

  • Listen to messages left for you
  • Record a personalised welcome message
  • Select your preferred language

To access your voicemail from your Lycamobile in Hong Kong:



  • Dial 121 

To access your voicemail from abroad:



  • Dial +852 5234 0121 and follow the instructions 
Choose your own language
You can select the language to be used for your Lycamobile voicemail and top up service.

To select your preferred language:

  • Dial 131 from your Lycamobile
  • Select the 'Settings' Menu
  • Select the 'Change Language' option
  • Select your preferred language
View your Lycamobile number
You can view your Lycamobile number on your mobile screen. To have your Lycamobile number displayed:

  • Enter *132#
Roaming - Use your Lycamobile abroad
You can use your Lycamobile to make and receive calls and SMS in a large number of other countries.

For information on countries where you can make and receive calls and SMS, and current charges please visit www.lycamobile.hk.
Contact Lycamobile customer services
Lycamobile has a multilingual Customer Services team that operates from 8am-8pm, 7 days a week.

To contact Customer Services:

  • Dial 141 from your Lycamobile
  • Dial +852 5234 0141 from another phone
  • Dial +852 5808 2694 from abroad
  • E-mail us at cs@lycamobile.hk
  • Visit our website at www.lycamobile.hk
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